Recovering a Locked or Suspended Account
Learn what to review when account access is limited or temporarily unavailable.
1. Overview
This article explains recovering a locked or suspended account and the account details you should review before making a change.
Your Dashboard provides a central place to review information for your account and Workspace.
2. Understanding Limited Access
The information shown may include:
Account details currently associated with you
Workspace access related to your account
Active security information where available
Review the available details before you continue so the next step is appropriate for your account.
3. Reviewing Your Account Details
Your Dashboard shows the information relevant to recovering a locked or suspended account.
Before you take action, review the account details that are currently available.
Review the available account information before you continue.
Some changes may affect:
Your sign-in access
Your Workspace information
4. Steps to Recover Access
Use Account Settings to review the option available for your account.
Follow these general steps:
1. Open Account Settings from your Dashboard.
2. Review the available information and continue with the relevant action.
Check the confirmation details shown for your account before you finish.
5. Checking Security Information
The available account information provides context for the selected action.
Review the current status and relevant Workspace details.
Keep any important account details available for your records.
Use the information in Account Settings rather than relying on assumptions.
6. Account Status
Your account may include information relevant to recovering a locked or suspended account.
Depending on your account, review:
Current sign-in information
Workspace access details
Relevant account status
Recent activity where available
Keeping these details current helps you review future account changes.
Review the available account information before you continue.
Security and account information to check
7. Workspace Access
Review your account regularly to keep information accurate and access secure.
Review the available account information before you continue.
Your Dashboard provides a practical reference for account and Workspace information.
Use the details shown there when you need to review a change.
Review the available account information before you continue.
Keep your account information available when you need to follow up.
8. Preventing Future Issues
Status information may change after an account update or security review.
Review your Dashboard for the most current details.
Review the available account information before you continue.
Use the information shown for your account before repeating an action.
9. If You Still Cannot Sign In
Recovering a Locked or Suspended Account should be reviewed carefully when access or account information changes.
Have this information ready:
Your current account details
Relevant Workspace information
The available account details are the best starting point when you need help.
10. Key Takeaways
Recovering a Locked or Suspended Account is managed through your Dashboard
Review Account Settings before confirming
Keep Workspace information current
Check account status after a change
Use available security details as a reference
