1. Overview

This article helps you work through browser & extension issues using the information available in your Dashboard.

Begin with the simplest checks before making broader changes to your account or Workspace.

2. Identifying the Issue

Common reasons may include:

• A recent change to account or Workspace information

• An issue with the current session or connection

• Information that has not yet updated

Review the details shown for your account before trying the next step.

3. Likely Causes

Your Dashboard provides the account information relevant to browser & extension issues.

Check the current status and any recent activity before continuing.

• Review the available account information before you continue.

• Start with these simple checks:

• Review the information currently displayed

Confirm the relevant account or Workspace details

4. Checking Your Browser

Follow these general steps:

1. Open your Dashboard and select the relevant Workspace or account details.

• 2. Review the current information and retry the simplest available action.

• 3. Check whether the displayed status has changed.

Use the information shown in your Dashboard to decide whether further action is needed.

5. Reviewing Extensions

The current account details can help narrow down the likely cause.

• Review the status, recent changes, and relevant Workspace information.

• Avoid repeating actions until you have checked the available details.

Use the information displayed in your account rather than relying on assumptions.

6. Refreshing Your Session

If the issue continues, review:

• Current account status

• Relevant Workspace information

• Recent activity or changes

• The context in which the issue appears

Details about what has already been tried

• Keeping these details available makes the next review easier.

• Review the available account information before you continue.

• Relevant account and Workspace information

7. Trying a Different Environment

Work through the simplest checks first before changing additional settings.

• Review the available account information before you continue.

• Your Dashboard provides a practical reference for current account and Workspace details.

• Use the information shown there when you need to follow up.

• Review the available account information before you continue.

Keep the relevant details available if you need further assistance.

8. When the Issue Continues

Status information may change after you refresh or retry an action.

• Review your Dashboard again for the most current information.

• Review the available account information before you continue.

Use the displayed details before repeating a more involved action.

9. What to Gather Next

Browser & Extension Issues can usually be narrowed down by reviewing the current account information first.

• Have these details ready:

• The relevant Workspace

• Current account status

The available account details are the best starting point when you need support.

10. Key Takeaways

• Identify the symptom before changing settings

• Try the simplest check first

• Review current account information

• Keep relevant details available

• Contact support when the normal path does not work