Contacting Support
Prepare the relevant account details so your support request can be reviewed efficiently.
1. Overview
This article helps you work through contacting support using the information available in your Dashboard.
Begin with the simplest checks before making broader changes to your account or Workspace.
2. When to Contact Support
Common reasons may include:
A recent change to account or Workspace information
An issue with the current session or connection
Information that has not yet updated
Review the details shown for your account before trying the next step.
3. Before You Submit a Request
Your Dashboard provides the account information relevant to contacting support.
Check the current status and any recent activity before continuing.
Review the available account information before you continue.
Start with these simple checks:
Review the information currently displayed
Confirm the relevant account or Workspace details
4. Information to Gather
Follow these general steps:
1. Open your Dashboard and select the relevant Workspace or account details.
2. Review the current information and retry the simplest available action.
3. Check whether the displayed status has changed.
Use the information shown in your Dashboard to decide whether further action is needed.
5. Describing the Issue
The current account details can help narrow down the likely cause.
Review the status, recent changes, and relevant Workspace information.
Avoid repeating actions until you have checked the available details.
Use the information displayed in your account rather than relying on assumptions.
6. Reviewing Account Details
If the issue continues, review:
Current account status
Relevant Workspace information
Recent activity or changes
The context in which the issue appears
Details about what has already been tried
Keeping these details available makes the next review easier.
Review the available account information before you continue.
Relevant account and Workspace information
7. What Happens Next
Work through the simplest checks first before changing additional settings.
Review the available account information before you continue.
Your Dashboard provides a practical reference for current account and Workspace details.
Use the information shown there when you need to follow up.
Review the available account information before you continue.
Keep the relevant details available if you need further assistance.
8. Keeping Records Available
Status information may change after you refresh or retry an action.
Review your Dashboard again for the most current information.
Review the available account information before you continue.
Use the displayed details before repeating a more involved action.
9. If You Need to Follow Up
Contacting Support can usually be narrowed down by reviewing the current account information first.
Have these details ready:
The relevant Workspace
Current account status
The available account details are the best starting point when you need support.
10. Key Takeaways
Identify the symptom before changing settings
Try the simplest check first
Review current account information
Keep relevant details available
Contact support when the normal path does not work
